FAQ

About MoneyBack Membership

What is MoneyBack and why should I join?

Where can I earn MoneyBack Points?

How can I join?

How to become MoneyBack VIP member?

Do I need to activate my MoneyBack membership?

What can I do if I forgot to show and scan my Member QR code when I make a purchase, can I claim back the corresponding MoneyBack points?

Will my MoneyBack Points expire? Where can I check my point expiry details?

How long does it take for the points to reflect in my account?

What happens to my points if my order or product is cancelled or refunded?

How can I update my profile?

Can I still use my physical MoneyBack Card?

What functionalities are in the MoneyBack App?

Why should I use the Moneyback App?

I am already a MoneyBack member, why can’t I use my existing account to login?

Can I link any cards to my MoneyBack App account?

What happens to my points and transaction history after I link my cards?

I did not provide my mobile number or email address before. Can I still link my cards to the account?

When can I link my membership cards?

I have been sharing MoneyBack card with my spouse, but he/she has already added the card to their mobile App account. Can I still add it to my account?

Can I combine MoneyBack App accounts together?

Can I share my MoneyBack account with others?

During registration, my MoneyBack App closed unexpectedly and I did not complete the registration process. What should I do?

I am an existing MoneyBack member, do I need to fill in my personal information again after signing up for the new account?

I see some fields under ‘My Profile’ but it is not updated. Why is this?

I forgot my MoneyBack App password and tried to reset it using the “Forgot Password” function on Login page. However, I did not receive any email or instructions. Are there other ways to reset it?

How can I update my personal information?

How can I deactivate my MoneyBack account? Can I get back my account if it has been deactivated?

Do I need to be a MoneyBack member to use the App?

Can I log into MoneyBack App on multiple devices at the same time?

What device does MoneyBack App support?

Why do I receive MoneyBack App push notifications? Can I switch it off?

Where can I find my MoneyBack Member QR Code?

I want to invite my friends to download MoneyBack App, what should I do?

What should I do if I lose my mobile device, which had MoneyBack App installed?

Will I receive notifications about my point transactions, e.g. point transfer, conversion, request?

I have sent a point request message to my friends, what will happen next? Will I get notifications about their acceptance or rejection?

I sent some points to my friend but they didn’t receive any notification about it. What should I do?

If I accidentally transfer points to the wrong member account, what should I do?

I see an offer that I want to redeem/use. What do I need to do?

Why do I need to save the offers into “Wallet”?

What are the differences between the offers that I see in “Homepage”/Brand page and “My Wallet”?

I saw an offer before but I can’t find it anymore?

I activated an offer on the MoneyBack app. Does it mean that I can only enjoy it using the app?

Can I redeem the MoneyBack offers on eShops?

Why do my friends and I receive different offers?

How can I share an offer to friends?

What kinds of personal data will be collected and how will they be used?

How would my personal data be protected?